Policy
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Delivery
Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items or email me if your order is urgent. Typically I send orders out within 7-10 days but during busy times this may extend to 2-3 weeks.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and exchanges.
Just contact me within: 7 days of delivery
Post items back to me within: 14 days of delivery
I do not accept cancellations.
Please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for commissions or personalised orders.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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This Privacy Policy informs you of the information that is collected from you, how it is collected, and what is done with it. By using the website ‘www.drawntothewilduk.com’ you are accepting the practices described in this policy.
Principles behind the policy
Only data that is necessary is collected and none of it is shared. You can ask to have any data linked to yourself removed
Information collected
Online purchases: the website shop has been created using Squarespace. As part of the ordering process, Squarespace collects your name, billing address, shipping address, payment information, email address, and phone number. All data associated with credit/debit cards is collected via Stripe or PayPal. We do not hold this information at all.
Device tracking: When you visit the website, Google Analytics collects certain data about your device. All this information is anonymous, but you can opt out using your own browser settings. This information is collated by Google, and I can use it to track how visitors found the site and which pages they interact with. It helps to build a better website and improve the visitor experience.
Social Media tracking: Similar analytic tools are employed on Facebook & Instagram. I use the anonymous data to create better social media content. You can opt out using your own browser settings.
Telephone number: If you have contacted me by phone then I may keep your telephone number in my smartphone address book in order for me to contact you about deliveries etc. You can request for me to delete this if you wish.
Email address: If you have contacted me via email, I keep your email address in my smartphone address book and within my email application in order for us to continue to communicate within this way. You can request for me to delete this if you wish.
How information is used
The purpose for collecting your personal information is to enable me to ship physical products and to ensure you can use and interact with my services as you wish. More specifically, I use your information in the following ways:
For online record keeping of purchase orders.
To enable me to fulfil orders placed through the website.
To enable me to arrange shipping.
To provide you with quotes and information for potential commissions.
To show you progress photos of commissions.
To provide you with invoices and/or order confirmations.
To communicate with you when appropriate to clarify an order or shipping address.
Data retention
If you have placed an order through the website, I will maintain your order information for our records unless you ask me to delete this information.
Cookies
The Site may use cookie and tracking technology. This is useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can help to improve the Site for visitors. Personal information cannot be collected via cookies. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Information Security
The security of your personal information is important to me. I have procedures in place to protect your personal information from unauthorised access or disclosure, both during transmission and once I receive it. However, I cannot guarantee its absolute security. I assume no liability for any disclosure of data due to errors in transmission or unauthorised third party access without my permission.
I may share information with governmental agencies or other companies assisting me in fraud prevention or investigation. I may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your rights
You have the right to access personal information I hold about you and to ask that your personal information be corrected, updated, or deleted. Should you wish to exercise this right, please contact me.
Changes to the policy
I may update this privacy policy to reflect changes to my practices or for other operational, legal or regulatory reasons. The new policy will apply to all current and past users of the website and will replace any prior policies that are inconsistent with it.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact me:
Name: Steph Hicks
E-mail: steph.hicks16@gmail.com